To lodge a warranty claim, please contact customerservice@porterjewellery.com with the below details:

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• Name

• Order number

• Email address and phone number associated with purchase

• Product fault

• Image/video depicting the specified product fault (we cannot approve warranty claims without any physical or visual assessment of the product)

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(JEWELLERY)

All Porter products come with a 6-month manufacturing warranty which covers manufacturing defects only. These issues would include defects relating to clasp mechanisms, loss of gems, snapped earring posts. Issues relating to general wear and tear are NOT covered by warranty, e.g. fading of gold, scratching, loss of jewellery, chain breakage, misshaping of jewellery due to mishandling, plating issues caused by exposure to salt water and chlorine.

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(WATCHES)

All Porter watches come with a 12-month manufacturing warranty which covers manufacturing defects only. These issues would include defects relating to clasp mechanisms, glass falling out (not due to mishandling ie; smashing of glass), snapped watch band, watch hand coming loose. Issues relating to general wear and tear are NOT covered by warranty, e.g. fading of gold, scratching, loss of jewellery, plating issues caused by exposure to salt water and chlorine. Expose to water ie shower, ocean, chlorine will void your watch warranty.

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Your warranty comes into effect on the date of purchase. 

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Warranty claims can also be initiated in-store at our Bondi Beach boutique. Store staff will assist you in filling out a claim form which will be handed over to our customer care team for assessment. Please note any items brought in-store that falls outside of warranty period or under general wear and tear will be rejected and will not be handed over to customer care.

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REPAIRS

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Porter offers free repairs where applicable on all products. Our in-house jewellers are able to repair loose clasping mechanisms on earrings, huggies, specific bracelets, and bangles.

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Please contact customerservice@porterjewellery.com with the below details to initiate a repair:

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• Name

• Order number

• Email address and phone number associated with purchase

• Explanation of product and necessary repair

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Customers are liable for freight costs associated with returning your item back to us, and we will cover freight to get your repaired item back to you. 

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Products needing repair can also be dropped in-store at our Bondi Beach boutique. Store staff will assist you in filling out a repairs form which will be handed over to our repairs team.