Frequently asked questions
SHIPPING INFORMATION?
Orders placed before 9:00am (MON-FRI) will ship same business day. Orders placed after 9:00am (MON-FRI) will ship the following business day.
All orders Australia wide are complimentary standard over $250 and express over $400. For the rest of the world please refer to the calculated rate at checkout as this price will vary product to product depending on the weight and the service you require.
You can view all shipping related information here
RETURNS POLICY?
We offer 30 day returns on full priced items for exchange or credit notes. View our full returns policy here
DOES PORTER HAVE WARRANTY?
Porter offers a 6-month manufacturing warranty on all products. Proof of purchase must be provided to be eligible.
Warranty covers new items only and does not extend to the fading of plating, scratching, loss of jewellery, chain breakage, misshaping of jewellery due to mishandling etc.
Email customerservice@porterjewellery.com for further details.
WHERE IS PORTER MANUFACTURED?
All our jewellery is designed in house at our Bondi Beach location. We are proud to partner with suppliers and manufacturers across Asia who are additionally vetted by the worlds leading sustainability standard organisation; RJC (responsible jewellery council).
Additionally all our pieces are made in small batches, packaged in keepsake velvet boxes which are made to be treasured to reduce our environmental impact.
WHERE CAN I SHOP PORTER IN PERSON?
You can shop our complete range at our Bondi Beach flagship boutique or at select premium retailers across Australia, New Zealand and the US. Find the full list here
