SHIPPING
Orders places before 9am (AEST) will be shipped same day. Orders placed after 9am will be shipped the following morning
International orders are shipped next business day.
Should you require any further assistance with shipping timeframes or special requests, please contact us by customerservice@porterjewellery.com
**Porter Jewellery is not responsible for any delays caused by Australia Post or EMS international
Please contact us for any special circumstances in which you require our assistance: customerservice@porterjewellery.com
Please check your junk mail. Once your order has been dispatched you will receive an automated email with your tracking information enclosed.
You can track your order via our shipping confirmation email once it has been dispatched. If you do not receive your tracking details, please contact our customer care team directly at customerservice@porterjewellery.com
For orders shipping within Australia your order can be tracked online by inputting your tracking number here >(Link to https://auspost.com.au/mypost/track/#/search )
Your order can take a few hours to become live for tracking after you receive this number. If you are unable to locate your tracking number in your shipping confirmation email notification please contact our Customer Service team directly at customerservice@porterjewellery.com or call us on +614 78 167 149
Please note during promotional sales and or warehouse sales shipping and dispatch times may vary.
Shipped STANDARD via Australia Post. Shipping takes approximately 4+ days however timeframes can vary depending on Australia Posts services and busy periods. Express via Australia Post is still our fastest option however please allow extra time due to Australia Post shipping delays which are out of our control.
Standard delivery typically takes 7-12 days depending on location. Express delivery typically takes 5-8 days depending on location. Delivery can be further delayed due to customs which is out of our control.
Standard delivery typically takes 10-18 days depending on location. Express delivery typically takes 7-14 days depending on location. Delivery can be further delayed due to customs which is out of our control.
*Please note these dates provided are for items posted to/from metro locations. If you're sending from outside a metro area, we recommend posting even earlier.
- Parcel Post 18/12/23
- Express Post 21/12/23
- Parcel Post 15/12/23
- Express Post 14/12/23
- Parcel Post 27/11/23
- Express Post 17/12/23
- Parcel Post 27/11/23
- Express Post 04/12/23
FAQs
ALL ORDERS AUSTRALIA WIDE ARE COMPLIMENTARY EXPRESS OVER $200.00 AND COMPLIMENTARY STANDARD OVER $100.00
FOR THE REST OF THE WORLD PLEASE REFER TO THE CALCULATED RATE AT CHECKOUT AS THIS PRICE WILL VARY PRODUCT TO PRODUCT DEPENDING ON THE WEIGHT AND SERVICE YOU REQUIRE.
ORDERS PLACED BEFORE 9:00AM (MON-FRI) WILL SHIP SAME BUSINESS DAY. ORDERS PLACED AFTER 9:00AM (MON-FRI) WILL SHIP THE FOLLOWING BUSINESS DAY.
EXPRESS POST (AUS) 1-3 BUSINESS DAYS.
STANDARD POST (AUS) 3-5 BUSINESS DAYS.
INTERNATIONAL EXPRESS 7-14 BUSINESS DAYS.
INTERNATIONAL STANDARD 14+ BUSINESS DAYS.
*THESE SHIPPING TIMES ARE ESTIMATES ONLY
WE OFFER EXCHANGES OR CREDIT NOTES ON FULL PRICED ITEMS WITHIN 30 DAYS OF RECEIVING YOUR ITEMS. VIEW OUR FULL RETURNS POLICY HERE
PLEASE CONTACT US AT CUSTOMERSERVICE@PORTERJEWELLERY.COM.
WE AIM TO ANSWER ALL ENQUIRIES WITHIN 24 HOURS MON-FRI.
OUR FLAGSHIP BOUTIQUE IS LOCATED ON THE ICONIC GOULD STREET BY BONDI BEACH AND IS ALSO AVAILABLE AT SELECT PREMIUM RETAILERS ACROSS AUSTRALIA, NEW ZEALAND AND THE US HERE
ALL OUR JEWELLERY IS DESIGNED IN HOUSE AT OUR BONDI BEACH LOCATION. WE ARE PROUD TO PARTNER WITH SUPPLIERS AND MANUFACTURERS ACROSS ASIA WHO ARE ADDITIONALLY VETTED BY THE WORLD'S LEADING SUSTAINABILITY STANDARD ORGANISATION; RJC (RESPONSIBLE JEWELLERY COUNCIL).
ADDITIONALLY ALL OF OUR PIECES ARE MADE IN SMALL BATCHES, PACKAGED IN BEAUTIFUL VELVET BOXES WHICH ARE MADE TO BE KEPT AND TREASURED TO REDUCE OUR ENVIROMENTAL IMPACT.
PLEASE SEE OUR CARE GUIDE HERE
WE ARE PROUD TO PARTNER WITH SUPPLIERS AND MANUFACTURERS ACROSS ASIA WHO ARE ADDITIONALLY VETTED BY THE WORLD'S LEADING SUSTAINABILITY STANDARD ORGANISATION; RJC (RESPONSIBLE JEWELLERY COUNCIL).
ADDITIONALLY ALL OF OUR PIECES ARE MADE IN SMALL BATCHES, PACKAGED IN BEAUTIFUL VELVET BOXES WHICH ARE MADE TO BE KEPT AND TREASURED TO REDUCE OUR ENVIROMENTAL IMPACT.
ALL OUR PIECES ARE GENUINE 18K GOLD VERMEIL PLATED ON A STERLING SILVER BASE. THIS MEANS THEY ARE WATER RESISTANT, CAN BE WORN IN THE SHOWER AND WILL NOT RUST AND TURN GREEN AS WE DO NOT USE COPPER OR NICKEL IN OUR PIECES. YOU CAN READ MORE ABOUT OUR QUALITY HERE
ALL OUR JEWELS COME WITH A 3 MONTH WARRANTY SUBJECT TO OUR T&C'S. YOU CAN READ MORE ABOUT OUR QUALITY HERE