SHIPPING

PROCESSING TIME & DISPATCH
Orders places before 9am (AEST) will be shipped same day. Orders placed after 9am will be shipped the following morning               
International orders are shipped next business day.      
Should you require any further assistance with shipping timeframes or special requests, please contact us by customerservice@porterjewellery.com
**Porter Jewellery is not responsible for any delays caused by Australia Post or EMS international
Please contact us for any special circumstances in which you require our assistance: customerservice@porterjewellery.com
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WHERE CAN I FIND MY TRACKING INFORMATION & TRACKING MY ORDER
Please check your junk mail. Once your order has been dispatched you will receive an automated email with your tracking information enclosed. 
You can track your order via our shipping confirmation email once it has been dispatched. If you do not receive your tracking details, please contact our customer care team directly at customerservice@porterjewellery.com
For orders shipping within Australia your order can be tracked online by inputting your tracking number here >(Link to https://auspost.com.au/mypost/track/#/search ) 
Your order can take a few hours to become live for tracking after you receive this number. If you are unable to locate your tracking number in your shipping confirmation email notification please contact our Customer Service team directly at customerservice@porterjewellery.com or call us on +614 78 167 149
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PROMOTIONAL SALES
Please note during promotional sales and or warehouse sales shipping and dispatch times may vary.  
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AUSTRALIAN ORDERS
Shipped STANDARD via Australia Post. Shipping takes approximately 4+ days however timeframes can vary depending on Australia Posts services and busy periods. Express via Australia Post is still our fastest option however please allow extra time due to Australia Post shipping delays which are out of our control.
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NEW ZEALAND - INTERNATIONAL ORDERS
Standard delivery typically takes 7-12 days depending on location. Express delivery typically takes 5-8 days depending on location. Delivery can be further delayed due to customs which is out of our control. 
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REST OF THE WORLD - INTERNATIONAL ORDERS
Standard delivery typically takes 10-18 days depending on location. Express delivery typically takes 7-14 days depending on location. Delivery can be further delayed due to customs which is out of our control. 
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CHRISTMAS SHIPPING & CUT OFF DATES (AUS & WORLDWIDE)
*Please note these dates provided are for items posted to/from metro locations. If you're sending from outside a metro area, we recommend posting even earlier.
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WITHIN AUSTRALIA (EXCEPT WA / NT)
- Parcel Post 18/12/23
- Express Post 21/12/23
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WA / NT
- Parcel Post 15/12/23
- Express Post 14/12/23
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OUTSIDE AUSTRALIA / NEW ZEALAND
- Parcel Post 27/11/23
- Express Post 17/12/23
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OUTSIDE AUSTRALIA / OVERSEAS
- Parcel Post 27/11/23
- Express Post 04/12/23