ONLINE CUSTOMER SERVICE MANAGER | BONDI

Based out of our Bondi Beach Office, we are seeking an Online & Customer Service Manager to join our quickly expanding team. In a hands-on role you will operate our online department including the fulfilment,  processing, preparation and dispatch of our online orders to our customers both locally and internationally. 
The Role:

 

Operate our online department in the day-to-day running of order preparation and dispatch in an orderly and timely manner. 

Operate the picking, packing and processing of online orders across all online teams at Porter Jewellery. 

Providing exceptional quality at every touchpoint for the customer during the dispatch process.
Operate and head the Porter Jewellery stock processes in our Bondi Beach Office.
Operate and head the online customer service portal and speak with the brands tone of voice and execute company policies.
 
Successfully head in the quality control process for all online orders ensuring a premium level of customer experience. 

Exceptional stock control and inventory management abilities with incredible attention to detail.
Successfully head and execute weekly stock replenishments to your department within the business in a timely manner.
Work collaboratively with Porter Jewellery team members across different divisions.
Organise and maintain a clean and process driven workspace.
Coordinate with all Online Operations processes ensure all business KPIs and goals are met. 

Be solutions focused. 

Be able to work independently and within a team environment to achieve daily and weekly KPIs and goals. 

  

Skills & Experience:

 

To be successful in this role, you will need to have:
Exceptional online order presentation skills.

Demonstrated experience in dispatch environment preferably in the fashion industry.

Experience with platforms and logistic programs such as Shopify, DHL, Flash couriers, etc.

Attention to detail (extremely important).

Multitasking is essential along with the ability to prioritise tasks. 

Be a keen problem solver with the ability to think on your feet.

Be self-motivated and comfortable taking initiative.

  

Please email your cover letter & CV to sales@porterjewellery.com

FAQs

ALL ORDERS AUSTRALIA WIDE ARE COMPLIMENTARY EXPRESS OVER $200.00 AND COMPLIMENTARY STANDARD OVER $100.00
FOR THE REST OF THE WORLD PLEASE REFER TO THE CALCULATED RATE AT CHECKOUT AS THIS PRICE WILL VARY PRODUCT TO PRODUCT DEPENDING ON THE WEIGHT AND SERVICE YOU REQUIRE.

ORDERS PLACED BEFORE 9:00AM (MON-FRI) WILL SHIP SAME BUSINESS DAY. ORDERS PLACED AFTER 9:00AM (MON-FRI) WILL SHIP THE FOLLOWING BUSINESS DAY.
EXPRESS POST (AUS) 1-3 BUSINESS DAYS.
STANDARD POST (AUS) 3-5 BUSINESS DAYS.
INTERNATIONAL EXPRESS 7-14 BUSINESS DAYS.
INTERNATIONAL STANDARD 14+ BUSINESS DAYS.
*THESE SHIPPING TIMES ARE ESTIMATES ONLY

WE OFFER EXCHANGES OR CREDIT NOTES ON FULL PRICED ITEMS WITHIN 30 DAYS OF RECEIVING YOUR ITEMS. VIEW OUR FULL RETURNS POLICY HERE

PLEASE CONTACT US AT CUSTOMERSERVICE@PORTERJEWELLERY.COM.

WE AIM TO ANSWER ALL ENQUIRIES WITHIN 24 HOURS MON-FRI.

OUR FLAGSHIP BOUTIQUE IS LOCATED ON THE ICONIC GOULD STREET BY BONDI BEACH AND IS ALSO AVAILABLE AT SELECT PREMIUM RETAILERS ACROSS AUSTRALIA, NEW ZEALAND AND THE US HERE

ALL OUR JEWELLERY IS DESIGNED IN HOUSE AT OUR BONDI BEACH LOCATION. WE ARE PROUD TO PARTNER WITH SUPPLIERS AND MANUFACTURERS ACROSS ASIA WHO ARE ADDITIONALLY VETTED BY THE WORLD'S LEADING SUSTAINABILITY STANDARD ORGANISATION; RJC (RESPONSIBLE JEWELLERY COUNCIL).

ADDITIONALLY ALL OF OUR PIECES ARE MADE IN SMALL BATCHES, PACKAGED IN BEAUTIFUL VELVET BOXES WHICH ARE MADE TO BE KEPT AND TREASURED TO REDUCE OUR ENVIROMENTAL IMPACT.

PLEASE SEE OUR CARE GUIDE HERE

WE ARE PROUD TO PARTNER WITH SUPPLIERS AND MANUFACTURERS ACROSS ASIA WHO ARE ADDITIONALLY VETTED BY THE WORLD'S LEADING SUSTAINABILITY STANDARD ORGANISATION; RJC (RESPONSIBLE JEWELLERY COUNCIL).

ADDITIONALLY ALL OF OUR PIECES ARE MADE IN SMALL BATCHES, PACKAGED IN BEAUTIFUL VELVET BOXES WHICH ARE MADE TO BE KEPT AND TREASURED TO REDUCE OUR ENVIROMENTAL IMPACT.

ALL OUR PIECES ARE GENUINE 18K GOLD VERMEIL PLATED ON A STERLING SILVER BASE. THIS MEANS THEY ARE WATER RESISTANT, CAN BE WORN IN THE SHOWER AND WILL NOT RUST AND TURN GREEN AS WE DO NOT USE COPPER OR NICKEL IN OUR PIECES. YOU CAN READ MORE ABOUT OUR QUALITY HERE

ALL OUR JEWELS COME WITH A 3 MONTH WARRANTY SUBJECT TO OUR T&C'S. YOU CAN READ MORE ABOUT OUR QUALITY HERE