OUR QUALITY

OUR QUALITY

 

All our pieces are genuine 18k gold vermeil plated on a sterling silver base. This means they are water resistant, can be worn in the shower and will not rust and turn green as we do not use copper or nickel in our pieces

Gold vermeil - not to be confused with regular "gold plated" jewellery. Our plating technique utilises a thick layer of solid gold (2.5-3.0 microns) pressure bonded and intertwined over a sterling silver base

Our gold vermeil plating is designed to last several times longer than regular plated or gold-filled jewellery. Our vermeil is the highest form of plating you can purchase before solid gold jewellery

 

HOW TO CARE FOR MY GOLD VERMEIL JEWELLERY

Gold vermeil will have more longevity than regular plated jewellery, however, like all metals, is still fragile and requires care to maintain it's beauty and shine. Our jewellery can be worn in the shower however unless an item is solid gold, wear in the ocean & chlorine should be avoided and will void your products warranty.
Salt water & chlorine can be extremely harsh on the plating causing your jewellery to lose it's gold & luster. Please consider other harsh corrosive products such as hairspray, perfume and moisturisers.

We also recommend avoiding storing your jewellery in damp or humid places such as your bathroom

 

WARRANTY

All our jewels come with a 3 month warranty subject to our T&C's.

This warranty is effective from the date of purchase and covers manufacturing faults & defects which would present themselves in this period.

For a warranty claim to be considered we require proof of purchase (this extends to our direct customers IE Porter Boutiques, Porter Online and excludes wholesale retailers - please visit your place of purchase directly)

Warranty does not cover the below

- Loss of jewellery
- Jewels worn in the ocean & chlorine 
- Chain breakage due to mishandling and or excessive wear
- Snapped or bent earring posts due to mishandling and or excessive wear
- General wear and tear such as fading of the gold plating, scratching post purchase of the plating or stones

 

 

HOW TO CLEAN MY GOLD VERMEIL JEWELLERY

We recommend gently cleaning your jewellery with a microfibre cloth or jewellery polishing cloth between wears. For a more deep clean on your precious pieces you can follow our below steps:

 

HOW TO CLEAN MY GOLD VERMEIL / STERLING SILVER JEWELLERY

Step 1. Mix some dish soap in lukewarm water.

Step 2. Soak your jewellery in the water for 5 minutes.

Step 3. Use a soft cloth (microfibre recommended) or your fingers to gently polish the surface.

Step 4. Rinse the jewels in water and dry with a clean soft cloth. Don't use paper towels, as this can scratch the surface of your jewellery.

Have more questions on our quality? Contact us: customerservice@porterjewellery.com

 

FAQs

ALL ORDERS AUSTRALIA WIDE ARE COMPLIMENTARY EXPRESS OVER $200.00 AND COMPLIMENTARY STANDARD OVER $100.00
FOR THE REST OF THE WORLD PLEASE REFER TO THE CALCULATED RATE AT CHECKOUT AS THIS PRICE WILL VARY PRODUCT TO PRODUCT DEPENDING ON THE WEIGHT AND SERVICE YOU REQUIRE.

ORDERS PLACED BEFORE 9:00AM (MON-FRI) WILL SHIP SAME BUSINESS DAY. ORDERS PLACED AFTER 9:00AM (MON-FRI) WILL SHIP THE FOLLOWING BUSINESS DAY.
EXPRESS POST (AUS) 1-3 BUSINESS DAYS.
STANDARD POST (AUS) 3-5 BUSINESS DAYS.
INTERNATIONAL EXPRESS 7-14 BUSINESS DAYS.
INTERNATIONAL STANDARD 14+ BUSINESS DAYS.
*THESE SHIPPING TIMES ARE ESTIMATES ONLY

WE OFFER EXCHANGES OR CREDIT NOTES ON FULL PRICED ITEMS WITHIN 30 DAYS OF RECEIVING YOUR ITEMS. VIEW OUR FULL RETURNS POLICY HERE

PLEASE CONTACT US AT CUSTOMERSERVICE@PORTERJEWELLERY.COM.

WE AIM TO ANSWER ALL ENQUIRIES WITHIN 24 HOURS MON-FRI.

OUR FLAGSHIP BOUTIQUE IS LOCATED ON THE ICONIC GOULD STREET BY BONDI BEACH AND IS ALSO AVAILABLE AT SELECT PREMIUM RETAILERS ACROSS AUSTRALIA, NEW ZEALAND AND THE US HERE

ALL OUR JEWELLERY IS DESIGNED IN HOUSE AT OUR BONDI BEACH LOCATION. WE ARE PROUD TO PARTNER WITH SUPPLIERS AND MANUFACTURERS ACROSS ASIA WHO ARE ADDITIONALLY VETTED BY THE WORLD'S LEADING SUSTAINABILITY STANDARD ORGANISATION; RJC (RESPONSIBLE JEWELLERY COUNCIL).

ADDITIONALLY ALL OF OUR PIECES ARE MADE IN SMALL BATCHES, PACKAGED IN BEAUTIFUL VELVET BOXES WHICH ARE MADE TO BE KEPT AND TREASURED TO REDUCE OUR ENVIROMENTAL IMPACT.

PLEASE SEE OUR CARE GUIDE HERE

WE ARE PROUD TO PARTNER WITH SUPPLIERS AND MANUFACTURERS ACROSS ASIA WHO ARE ADDITIONALLY VETTED BY THE WORLD'S LEADING SUSTAINABILITY STANDARD ORGANISATION; RJC (RESPONSIBLE JEWELLERY COUNCIL).

ADDITIONALLY ALL OF OUR PIECES ARE MADE IN SMALL BATCHES, PACKAGED IN BEAUTIFUL VELVET BOXES WHICH ARE MADE TO BE KEPT AND TREASURED TO REDUCE OUR ENVIROMENTAL IMPACT.

ALL OUR PIECES ARE GENUINE 18K GOLD VERMEIL PLATED ON A STERLING SILVER BASE. THIS MEANS THEY ARE WATER RESISTANT, CAN BE WORN IN THE SHOWER AND WILL NOT RUST AND TURN GREEN AS WE DO NOT USE COPPER OR NICKEL IN OUR PIECES. YOU CAN READ MORE ABOUT OUR QUALITY HERE

ALL OUR JEWELS COME WITH A 3 MONTH WARRANTY SUBJECT TO OUR T&C'S. YOU CAN READ MORE ABOUT OUR QUALITY HERE