PORTER POLICIES

EXCHANGES & RETURNS

Please kindly note we do not currently offer refunds, however understand that not every item is right for you upon arrival. We offer exchanges and/or credit notes on full priced items which are valid for 6 months, also keeping in mind all products must be unworn and received back in sellable condition. Please contact customerservice@porterjewellery.com within 30 days of receiving your item(s) with the following information: 

- Full Name

- Phone number & email address

- Order no. or proof of purchase

- Reason for return & product you wish to exchange for

Please note: free shipping does not apply when exchanging items. When posting the item back to Porter for exchange, please include a prepaid post satchel that has been addressed to yourself and your best postal address.

 

ARCHIVE SALE, PROMOTIONAL SALES & FINAL MARKDOWNS

Please kindly note products purchased in our archive sale, promotional sales and or on final markdown items are final sale and cannot be exchanged and or returned. No returns accepted.

 

WARRANTY

All Porter Jewellery purchases made through our online store and boutiques come with a 3 month warranty. This warranty does not cover loss of jewellery, chain breakage, and general wear and tear. General wear and tear would include fading of plated jewellery, and therefore, is not covered by warranty. You can view our care page here

We will offer a repair or replacement once the item has been assessed and proven by our team to be faulty. 

Porter Jewellery pieces are delicate and should be handled with care as explained in our product care card that is enclosed with your order. You can view our care page here

This warranty is effective from the date of purchase and covers manufacturing faults and defects in materials.

For a warranty claim to be considered we require proof of purchase. 

Porter Jewellery reserves the right to reject or accept any warranty claims.

**Please note - repairs, warrant yclaims and replacements must be collected within 30 days once being dropped into our Bondi Beach boutique. Your pieces unless prior arrangement has been made will be disposed of after 30 days uncollected.**

 

FAULTY & REPAIRS

- If your jewellery appears to be faulty, this must be flagged with our Customer Service Manager via email prior to sending back to our Head Office. 

- You will be liable to pay freight to and from, with the exception of when a product is deemed faulty upon assessment by our production team. Only then will Porter Jewellery offer replacement and reimburse freight expenses.

- All repairs are welcomed at any given time which can be flagged in our Boutiques or Online. Please note all completed repairs must be collected within 14 days.

**Please note - repairs, warrant yclaims and replacements must be collected within 30 days once being dropped into our Bondi Beach boutique. Your pieces unless prior arrangement has been made will be disposed of after 30 days uncollected.**

If you have concerns about your items purchased with us please contact customerservice@porterjewellery.com and we will do everything we can to accomodate your concerns. Please refer to our quality and care page here prior to proceeding with a return request.

FAQs

ALL ORDERS AUSTRALIA WIDE ARE COMPLIMENTARY EXPRESS OVER $200.00 AND COMPLIMENTARY STANDARD OVER $100.00
FOR THE REST OF THE WORLD PLEASE REFER TO THE CALCULATED RATE AT CHECKOUT AS THIS PRICE WILL VARY PRODUCT TO PRODUCT DEPENDING ON THE WEIGHT AND SERVICE YOU REQUIRE.

ORDERS PLACED BEFORE 9:00AM (MON-FRI) WILL SHIP SAME BUSINESS DAY. ORDERS PLACED AFTER 9:00AM (MON-FRI) WILL SHIP THE FOLLOWING BUSINESS DAY.
EXPRESS POST (AUS) 1-3 BUSINESS DAYS.
STANDARD POST (AUS) 3-5 BUSINESS DAYS.
INTERNATIONAL EXPRESS 7-14 BUSINESS DAYS.
INTERNATIONAL STANDARD 14+ BUSINESS DAYS.
*THESE SHIPPING TIMES ARE ESTIMATES ONLY

WE OFFER EXCHANGES OR CREDIT NOTES ON FULL PRICED ITEMS WITHIN 30 DAYS OF RECEIVING YOUR ITEMS. VIEW OUR FULL RETURNS POLICY HERE

PLEASE CONTACT US AT CUSTOMERSERVICE@PORTERJEWELLERY.COM.

WE AIM TO ANSWER ALL ENQUIRIES WITHIN 24 HOURS MON-FRI.

OUR FLAGSHIP BOUTIQUE IS LOCATED ON THE ICONIC GOULD STREET BY BONDI BEACH AND IS ALSO AVAILABLE AT SELECT PREMIUM RETAILERS ACROSS AUSTRALIA, NEW ZEALAND AND THE US HERE

ALL OUR JEWELLERY IS DESIGNED IN HOUSE AT OUR BONDI BEACH LOCATION. WE ARE PROUD TO PARTNER WITH SUPPLIERS AND MANUFACTURERS ACROSS ASIA WHO ARE ADDITIONALLY VETTED BY THE WORLD'S LEADING SUSTAINABILITY STANDARD ORGANISATION; RJC (RESPONSIBLE JEWELLERY COUNCIL).

ADDITIONALLY ALL OF OUR PIECES ARE MADE IN SMALL BATCHES, PACKAGED IN BEAUTIFUL VELVET BOXES WHICH ARE MADE TO BE KEPT AND TREASURED TO REDUCE OUR ENVIROMENTAL IMPACT.

PLEASE SEE OUR CARE GUIDE HERE

WE ARE PROUD TO PARTNER WITH SUPPLIERS AND MANUFACTURERS ACROSS ASIA WHO ARE ADDITIONALLY VETTED BY THE WORLD'S LEADING SUSTAINABILITY STANDARD ORGANISATION; RJC (RESPONSIBLE JEWELLERY COUNCIL).

ADDITIONALLY ALL OF OUR PIECES ARE MADE IN SMALL BATCHES, PACKAGED IN BEAUTIFUL VELVET BOXES WHICH ARE MADE TO BE KEPT AND TREASURED TO REDUCE OUR ENVIROMENTAL IMPACT.

ALL OUR PIECES ARE GENUINE 18K GOLD VERMEIL PLATED ON A STERLING SILVER BASE. THIS MEANS THEY ARE WATER RESISTANT, CAN BE WORN IN THE SHOWER AND WILL NOT RUST AND TURN GREEN AS WE DO NOT USE COPPER OR NICKEL IN OUR PIECES. YOU CAN READ MORE ABOUT OUR QUALITY HERE

ALL OUR JEWELS COME WITH A 3 MONTH WARRANTY SUBJECT TO OUR T&C'S. YOU CAN READ MORE ABOUT OUR QUALITY HERE