PORTER x COCO POLICIES

HOW TO CARE FOR MY GOLD VERMEIL JEWELLERY

Gold vermeil will have more longevity than regular plated jewellery, however, like all metals, is still fragile and requires care to maintain its beauty. Our jewellery can be worn in the shower however unless an item is solid gold, wear in the ocean and chlorine should be avoided as the salt water can be extremely harsh on the plating causing your jewellery to loose its gold and shine.

We recommend gently cleaning your jewellery between wears with a microfibre cloth and avoid storing your jewellery in a damp or humid place such as your bathroom.

 

WARRANTY

All Porter Jewellery pieces come with a 3 month warranty subject to Porter's T&C's

Warranty does not cover the below


- LOSS OF JEWELLERY
- CHAIN BREAKAGE
- BENT OR SNAPPED EARRING POSTS DUE TO MISHANDLING
- GENERAL WEAR & TEAR INCLUDING FADING OF THE PLATING
- JEWELLERY WORN IN THE OCEAN OR CHLORINE ( PLEASE CONSIDER OTHER CORROSIVE PRODUCTS SUCH AS HAIR SPRAY, PERFUME & MOISTURISERS )

This warranty is effective from the date of customer purchase and covers manufacturing faults & defects.
For a warranty claim to be considered, Porter requires a dated proof of purchase

 

FAQs

ALL ORDERS AUSTRALIA WIDE ARE COMPLIMENTARY EXPRESS OVER $200.00 AND COMPLIMENTARY STANDARD OVER $100.00
FOR THE REST OF THE WORLD PLEASE REFER TO THE CALCULATED RATE AT CHECKOUT AS THIS PRICE WILL VARY PRODUCT TO PRODUCT DEPENDING ON THE WEIGHT AND SERVICE YOU REQUIRE.

ORDERS PLACED BEFORE 9:00AM (MON-FRI) WILL SHIP SAME BUSINESS DAY. ORDERS PLACED AFTER 9:00AM (MON-FRI) WILL SHIP THE FOLLOWING BUSINESS DAY.
EXPRESS POST (AUS) 1-3 BUSINESS DAYS.
STANDARD POST (AUS) 3-5 BUSINESS DAYS.
INTERNATIONAL EXPRESS 7-14 BUSINESS DAYS.
INTERNATIONAL STANDARD 14+ BUSINESS DAYS.
*THESE SHIPPING TIMES ARE ESTIMATES ONLY

WE OFFER EXCHANGES OR CREDIT NOTES ON FULL PRICED ITEMS WITHIN 30 DAYS OF RECEIVING YOUR ITEMS. VIEW OUR FULL RETURNS POLICY HERE

PLEASE CONTACT US AT CUSTOMERSERVICE@PORTERJEWELLERY.COM.

WE AIM TO ANSWER ALL ENQUIRIES WITHIN 24 HOURS MON-FRI.

OUR FLAGSHIP BOUTIQUE IS LOCATED ON THE ICONIC GOULD STREET BY BONDI BEACH AND IS ALSO AVAILABLE AT SELECT PREMIUM RETAILERS ACROSS AUSTRALIA, NEW ZEALAND AND THE US HERE

ALL OUR JEWELLERY IS DESIGNED IN HOUSE AT OUR BONDI BEACH LOCATION. WE ARE PROUD TO PARTNER WITH SUPPLIERS AND MANUFACTURERS ACROSS ASIA WHO ARE ADDITIONALLY VETTED BY THE WORLD'S LEADING SUSTAINABILITY STANDARD ORGANISATION; RJC (RESPONSIBLE JEWELLERY COUNCIL).

ADDITIONALLY ALL OF OUR PIECES ARE MADE IN SMALL BATCHES, PACKAGED IN BEAUTIFUL VELVET BOXES WHICH ARE MADE TO BE KEPT AND TREASURED TO REDUCE OUR ENVIROMENTAL IMPACT.

PLEASE SEE OUR CARE GUIDE HERE

WE ARE PROUD TO PARTNER WITH SUPPLIERS AND MANUFACTURERS ACROSS ASIA WHO ARE ADDITIONALLY VETTED BY THE WORLD'S LEADING SUSTAINABILITY STANDARD ORGANISATION; RJC (RESPONSIBLE JEWELLERY COUNCIL).

ADDITIONALLY ALL OF OUR PIECES ARE MADE IN SMALL BATCHES, PACKAGED IN BEAUTIFUL VELVET BOXES WHICH ARE MADE TO BE KEPT AND TREASURED TO REDUCE OUR ENVIROMENTAL IMPACT.

YOU CAN READ MORE ABOUT OUR QUALITY HERE

ALL OUR JEWELS COME WITH A 6 MONTH WARRANTY SUBJECT TO OUR T&C'S. YOU CAN READ MORE ABOUT OUR QUALITY HERE