
FLAGSHIP STORE MANAGER | BONDI
Role Description & Responsibilities:
- Lead and execute the Retail Monthly Strategy by delivering exceptional customer experience, driving profitable outcomes, and representing the company values.
- Lead and train all retail boutique employees , be accountable for the team’s comprehensive understanding of brand, product knowledge, store presentation and customer experience and service standards and company policies and procedure.
- Deliver exceptional customer experience and lead by example in driving profitable outcomes, and representing, company values.
- Lead, train and develop our team to provide exceptional, authentic and genuine customer service that is inline with our core values.
- Strategically manage retail operations daily, weekly and monthly, including rosters, store zoning structure, commercial performance, boutique presentation and stock and merchandise management.
- Be accountable for the team’s comprehensive understanding of brand, product knowledge, store presentation and customer experience and service standards.
- Lead and execute the store zoning strategy and structure that will set the daily tone and enhance the customer experience and journey through the boutique.
- With the support of the Head Of Brand, Director and Designer, lead, build and maintain the VIP client base and assist with developing and executing company strategies to engage, build and grow our loyal customer base. (This position within the team needs to be developed)
- Collaboratively work with your team to drive strong sales, customer experience results and conversions.
- Inspire, motivate and up-skill your team by identifying opportunities within your boutique to enhance the customer journey.
- Strong decision making skills and initiative to actively increase sales, brand awareness and retention when on the boutique floor.
- Take pride in maintaining an in-depth knowledge of the products, quality and industry trends.
- Ensure all areas of the boutique's customer journey and visual presentation are held to the highest standard.
- Exemplify a passionate approach to the Porter Jewellery brand and customer experience.
- Uphold company values to the highest standard.
- Mentor, lead and inspire your team to achieve weekly, monthly and seasonal budgets , customer experience, targets, KPIs and goals.
- Lead and develop the retail stylists, driving the overall performance of the boutique to success.
- Oversee and manage the Visual Merchandising weekly operations and requirements in line with the Porter Jewellery creative direction.
- Work in collaboration with higher Business Management to implement in-store training to help improve your team's strengths and skill set.
- Exceptional communication skills and impeccable attention to detail.
Please email your cover letter & CV to sales@porterjewellery.com
FAQs
ALL ORDERS AUSTRALIA WIDE ARE COMPLIMENTARY EXPRESS OVER $200.00 AND COMPLIMENTARY STANDARD OVER $100.00
FOR THE REST OF THE WORLD PLEASE REFER TO THE CALCULATED RATE AT CHECKOUT AS THIS PRICE WILL VARY PRODUCT TO PRODUCT DEPENDING ON THE WEIGHT AND SERVICE YOU REQUIRE.
ORDERS PLACED BEFORE 9:00AM (MON-FRI) WILL SHIP SAME BUSINESS DAY. ORDERS PLACED AFTER 9:00AM (MON-FRI) WILL SHIP THE FOLLOWING BUSINESS DAY.
EXPRESS POST (AUS) 1-3 BUSINESS DAYS.
STANDARD POST (AUS) 3-5 BUSINESS DAYS.
INTERNATIONAL EXPRESS 7-14 BUSINESS DAYS.
INTERNATIONAL STANDARD 14+ BUSINESS DAYS.
*THESE SHIPPING TIMES ARE ESTIMATES ONLY
WE OFFER EXCHANGES OR CREDIT NOTES ON FULL PRICED ITEMS WITHIN 30 DAYS OF RECEIVING YOUR ITEMS. VIEW OUR FULL RETURNS POLICY HERE
PLEASE CONTACT US AT CUSTOMERSERVICE@PORTERJEWELLERY.COM.
WE AIM TO ANSWER ALL ENQUIRIES WITHIN 24 HOURS MON-FRI.
OUR FLAGSHIP BOUTIQUE IS LOCATED ON THE ICONIC GOULD STREET BY BONDI BEACH AND IS ALSO AVAILABLE AT SELECT PREMIUM RETAILERS ACROSS AUSTRALIA, NEW ZEALAND AND THE US HERE
ALL OUR JEWELLERY IS DESIGNED IN HOUSE AT OUR BONDI BEACH LOCATION. WE ARE PROUD TO PARTNER WITH SUPPLIERS AND MANUFACTURERS ACROSS ASIA WHO ARE ADDITIONALLY VETTED BY THE WORLD'S LEADING SUSTAINABILITY STANDARD ORGANISATION; RJC (RESPONSIBLE JEWELLERY COUNCIL).
ADDITIONALLY ALL OF OUR PIECES ARE MADE IN SMALL BATCHES, PACKAGED IN BEAUTIFUL VELVET BOXES WHICH ARE MADE TO BE KEPT AND TREASURED TO REDUCE OUR ENVIROMENTAL IMPACT.
PLEASE SEE OUR CARE GUIDE HERE
WE ARE PROUD TO PARTNER WITH SUPPLIERS AND MANUFACTURERS ACROSS ASIA WHO ARE ADDITIONALLY VETTED BY THE WORLD'S LEADING SUSTAINABILITY STANDARD ORGANISATION; RJC (RESPONSIBLE JEWELLERY COUNCIL).
ADDITIONALLY ALL OF OUR PIECES ARE MADE IN SMALL BATCHES, PACKAGED IN BEAUTIFUL VELVET BOXES WHICH ARE MADE TO BE KEPT AND TREASURED TO REDUCE OUR ENVIROMENTAL IMPACT.
ALL OUR PIECES ARE GENUINE 18K GOLD VERMEIL PLATED ON A STERLING SILVER BASE. THIS MEANS THEY ARE WATER RESISTANT, CAN BE WORN IN THE SHOWER AND WILL NOT RUST AND TURN GREEN AS WE DO NOT USE COPPER OR NICKEL IN OUR PIECES. YOU CAN READ MORE ABOUT OUR QUALITY HERE
ALL OUR JEWELS COME WITH A 3 MONTH WARRANTY SUBJECT TO OUR T&C'S. YOU CAN READ MORE ABOUT OUR QUALITY HERE