Role Description & Responsibilities:

• Lead and execute the Retail Monthly Strategy by delivering exceptional customer experience, driving profitable outcomes, and representing the company values.

• Lead and train all retail boutique employees , be accountable for the team’s comprehensive understanding of brand, product knowledge, store presentation and customer experience and service standards and company policies and procedure.

• Deliver exceptional customer experience and lead by example in driving profitable outcomes, and representing, company values.

• Lead, train and develop our team to provide exceptional, authentic and genuine customer service that is inline with our core values.

• Strategically manage retail operations daily, weekly and monthly, including rosters, store zoning structure, commercial performance, boutique presentation and stock and merchandise management.

• Be accountable for the team’s comprehensive understanding of brand, product knowledge, store presentation and customer experience and service standards.

• Lead and execute the store zoning strategy and structure that will set the daily tone and enhance the customer experience and journey through the boutique.

• With the support of the Head Of Brand, Director and Designer, lead, build and maintain the VIP client base and assist with developing and executing company strategies to engage, build and grow our loyal customer base. (This position within the team needs to be developed) 

• Collaboratively work with your team to drive strong sales, customer experience results and conversions.

• Inspire, motivate and up-skill your team by identifying opportunities within your boutique to enhance the customer journey.

• Strong decision making skills and initiative to actively increase sales, brand awareness and retention when on the boutique floor.

• Take pride in maintaining an in-depth knowledge of the products, quality and industry trends.

• Ensure all areas of the boutique's customer journey and visual presentation are held to the highest standard.

• Exemplify a passionate approach to the Porter Jewellery brand and customer experience.

• Uphold company values to the highest standard.

• Mentor, lead and inspire your team to achieve weekly, monthly and seasonal budgets , customer experience, targets, KPIs and goals.

• Lead and develop the retail stylists, driving the overall performance of the boutique to success. 

• Oversee and manage the Visual Merchandising weekly operations and requirements in line with the Porter Jewellery creative direction.

• Work in collaboration with higher Business Management to implement in-store training to help improve your team's strengths and skill set.

• Exceptional communication skills and impeccable attention to detail.

Please email your cover letter & CV to sales@porterjewellery.com