EXCHANGES & RETURNS
Please kindly note we do not currently offer refunds however understand that not every item is right for you upon arrival. We offer exchanges and or credit notes which are valid for (6) months. Please contact firstname.lastname@example.org and reference your order number within 7 days of receiving your item(s) and let us know what you would like to exchange / receive credit note on.
Please note: free shipping does not apply when exchanging items.
When posting the item back to us for exchange, please include a prepaid post satchel that has been addressed to yourself and your best address.
"REPLACE OR REPAIR RETURNS POLICY"
We always want our customers to be cared for. We do our best to accomodate all issues however exchanges / returns / refunds / faulty's / repairs will be at Porter Jewellery's sole discretion.
Faded gold jewellery is not considered a fault in the product and can take place over a short of lengthy period of time for multiple different factors. Our jewellery will never change green, rust or tarnish.
Our repair service does not extend to jewellery that has been damaged due to wear and tear, misuse and jewellery that has not been cared for (eg; chipped, snapped, bent out of shape, continuously worn)
If you have concerns about your items purchased with us please contact email@example.com and we will do everything we can do accomodate your concerns
WHAT IS 18K GOLD VERMEIL JEWELLERY?
Please note, gold vemeil jewellery is not solid gold.
All our jewellery is genuine 18k gold vermeil which indicates a thick layer of solid gold (23-30 microns) pressure bonded and intertwined over either 925 sterling silver or a stainless steel base
Not to be confused with regular "gold plated" jewellery, Gold Vermeil jewellery is designed to last several times longer than regular plated or filled jewellery.
Gold vermeil will have more longevity than plated jewellery, however like all metals, is still fragile and requires care to maintain its beauty.
Can be worn in the shower however unless an item is solid gold, wear in the ocean should be avoided as the salt water can be extremely harsh on gold vermeil jewellery. It can also cause the gold to loose it's shine and fade.
All our jewellery is nickle free. Will never go green, tarnish or rust
At the time of purchase your item will offer an estimated dispatch time. Please note these time frames can change from time to time. Please note during the Covid-19 outbreak we are doing the best we can to work with our couriers and suppliers to ensure speedy turn around however dispatch time cannot be guaranteed.
For urgent pre orders please contact us directly at firstname.lastname@example.org
Please note items purchased during promotional and or warehouse sales are not able to be exchanged or returned. Please choose carefully